Return and Refund Policy

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TERMS OF SERVICE

Effective Date: 1st Feb 2026

This website is operated by HAPPY MART (“Company”, “we”, “us”, or “our”). Throughout the site, the terms “we”, “us” and “our” refer to HAPPY MART. HAPPY MART operates the website www.navurjasolution.in www.ev2wpart.in (collectively, the “Site”).

By visiting our Site and/or purchasing something from us, you engage in our “Service” and agree to be bound by the following Terms of Service (“Terms”), including additional policies referenced herein (such as our Privacy Policy, Return & Refund Policy, Shipping Policy, and Warranty Policy).

If you do not agree to these Terms, you must not access or use our website or services.

We reserve the right to update or modify these Terms at any time. Continued use of the Site constitutes acceptance of those changes.

SECTION 1 – ONLINE STORE TERMS

By using this Site, you confirm that:

• You are at least 18 years of      age, or using the Site under supervision of a parent/guardian.
• You will not use our products or      services for any illegal or unauthorized purpose.
• You will not violate any      applicable Indian laws, including but not limited to:
  • Information Technology Act,       2000
  • Consumer Protection Act, 2019
  • Copyright Act, 1957

Any breach of these Terms may result in immediate termination of access to our Services.

SECTION 2 – GENERAL CONDITIONS

We reserve the right to refuse service to anyone at any time for lawful reasons.

You agree not to:

• Copy, reproduce, resell, or      exploit any portion of the Service without written permission.
• Attempt to hack, disrupt, or      interfere with website functionality.

All payment information is processed through secure encrypted payment gateways. We do not store full card details.

SECTION 3 – PRODUCT INFORMATION & PRICING

• Prices are subject to change      without prior notice.
• We reserve the right to      discontinue any product at any time.
• Product images are for      illustrative purposes. Actual products may slightly vary.
• Limited stock items are subject      to availability.

We make reasonable efforts to ensure product descriptions are accurate but do not guarantee that all information is error-free.

SECTION 4 – ORDERS & BILLING

We reserve the right to:

• Refuse or cancel any order at      our discretion.
• Limit quantities per customer or      address.
• Cancel suspected reseller, bulk,      or fraudulent orders.

If we cancel an order, we will notify you via the contact details provided.

You agree to provide accurate and complete billing and shipping information.

SECTION 5 – RETURNS, WARRANTY & LIABILITY

Returns and replacements are governed by our Return & Refund Policy.

Where manufacturer warranty applies (e.g., electric scooter parts, batteries, controllers), warranty claims must comply with stated warranty conditions.

To the maximum extent permitted under Indian law:

• Products are provided “as is”      unless explicitly stated otherwise.
• We are not liable for indirect,      incidental, or consequential damages.
• Our total liability shall not      exceed the amount paid for the product.

Nothing in these Terms limits consumer rights available under the Consumer Protection Act, 2019.

SECTION 6 – THIRD-PARTY LINKS & TOOLS

Our Site may contain links to third-party websites. We are not responsible for:

• Content accuracy
• Third-party policies
• Transactions made outside our      platform

Use of third-party tools or services is at your own risk.

SECTION 7 – USER COMMENTS & SUBMISSIONS

If you submit reviews, comments, or suggestions:

• You grant us a non-exclusive      right to use, edit, and publish them.
• You confirm your content does      not violate intellectual property or applicable law.
• We may remove content that is      unlawful, abusive, defamatory, or misleading.

SECTION 8 – PERSONAL INFORMATION

Your personal information is governed by our Privacy Policy.

We collect and process data in compliance with applicable Indian data protection laws.

SECTION 9 – PROHIBITED USES

You may not use the Site:

• For unlawful purposes
• To upload malicious code
• To infringe intellectual      property rights
• To submit false or misleading      information
• To collect personal data of      others without consent

Violation may result in termination of access and legal action.

SECTION 10 – DISCLAIMER OF WARRANTIES

We do not guarantee:

• Uninterrupted or error-free      website access
• That all product information is      completely accurate at all times

The Service is provided on an “as available” basis.

SECTION 11 – INDEMNIFICATION

You agree to indemnify and hold harmless HAPPY MART, its owners, employees, and affiliates from any claims arising from:

• Your breach of these Terms
• Violation of applicable law
• Misuse of our products

SECTION 12 – SEVERABILITY

If any provision of these Terms is found unenforceable, the remaining provisions shall remain valid.

SECTION 13 – TERMINATION

We may terminate or suspend access to our Services if you violate these Terms.

All liabilities incurred before termination shall survive.

SECTION 14 – PAYMENT TERMS (INCLUDING CASH ON DELIVERY)

We accept payments through secure third-party payment gateways including but not limited to Razorpay, PhonePe, UPI, Net Banking, Credit/Debit Cards, and other approved digital payment methods.

All online payments are processed through encrypted and PCI-DSS compliant payment gateways. We do not store complete credit/debit card details on our servers.

Cash on Delivery (COD)

Cash on Delivery (COD) is available on selected products and locations only.

• We reserve the right to disable      COD for high-value, bulky, battery, or customized products.
• Orders placed under COD may      require telephonic confirmation before dispatch.
• Refusal of COD orders at the      time of delivery may result in:
  • Blocking of future COD       eligibility
  • Recovery of forward and return       shipping charges
• Repeated non-acceptance of COD      orders may lead to account suspension.

For prepaid orders, refunds (if applicable) will be processed to the original payment method within 5–10 business days, subject to payment gateway processing timelines.

SECTION 15 – BATTERY SAFETY & ELECTRICAL COMPONENT LIABILITY

HAPPY MART deals in electric vehicle spare parts including lithium-ion batteries, BLDC controllers, wiring harnesses, throttles, converters, and other electrical components.

Product Use Responsibility

By purchasing electrical or battery-related products, you agree that:

• Installation must be performed      by a qualified technician.
• Products must be used strictly      according to manufacturer specifications.
• Incorrect installation,      overcharging, physical damage, water exposure, short-circuiting, or misuse      may cause fire, injury, or property damage.

Battery Safety Disclaimer

Lithium-ion batteries are sensitive electronic devices. Improper use may result in:

• Overheating
• Fire hazards
• Explosion risk
• Permanent damage

We shall not be held liable for:

• Damage caused due to improper      installation
• Use of incompatible chargers or      controllers
• Unauthorized modification or      tampering
• Accidental damage, water      ingress, or external impact
• Failure to follow charging      guidelines

Limitation of Liability (Electrical Parts)

To the maximum extent permitted under applicable Indian law:

• Our liability is limited      strictly to product replacement (if eligible under warranty).
• We are not responsible for      indirect damages, loss of vehicle use, loss of income, or consequential      losses.
• Warranty shall be void if the      product seal is broken (where applicable) or tampered with.

Customers are strongly advised to:

• Use original chargers
• Avoid overcharging
• Avoid exposure to water
• Conduct periodic inspection of      wiring and connectors

Electrical components and batteries are sold strictly for use in compatible EV systems. The buyer assumes full responsibility for ensuring compatibility before purchase.

SECTION 16 – GOVERNING LAW & JURISDICTION

These Terms shall be governed by the laws of India.

Any disputes shall be subject to the exclusive jurisdiction of courts located in:

Jabalpur, Madhya Pradesh, India.

SECTION 17 – ENTIRE AGREEMENT

These Terms, along with our Privacy Policy and Return Policy, constitute the entire agreement between you and HAPPY MART.

SECTION 18 – CONTACT INFORMATION

For questions regarding these Terms, contact:

HAPPY MART
Email: contact@navurjasolutions.in
Location: MR4 Road, Jabalpur, Madhya Pradesh, India