Shipping Policy

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 Shipping Policy

Last Updated: 1stFeb 2026

This Shipping Policy is issued in compliance with the Consumer Protection Act, 2019 and the Consumer Protection (E-Commerce) Rules, 2020.

By placing an order on our website, you agree to the terms outlined below.

1. Shipping Coverage

We ship products across India through authorized third-party courier partners. Shipping availability may vary depending on serviceable PIN codes.

2. Order Processing

• Orders are processed within 1–2      business days after payment confirmation.
• Orders placed on Sundays or      public holidays will be processed on the next working day.
• We reserve the right to cancel      orders due to stock unavailability, pricing errors, or compliance      concerns. In such cases, a full refund will be issued.

3. Estimated Delivery Timeline

• Estimated delivery period: 4–7      business days, depending on delivery location.
• Delivery timelines are      indicative and may vary due to unforeseen circumstances including natural      calamities, courier delays, regulatory restrictions, or force majeure      events.
• Customers will be notified in      case of significant delays.

4. Shipping Charges

Shipping charges are clearly displayed at checkout in accordance with applicable e-commerce transparency requirements.

• Free shipping on prepaid orders above ₹600/-
• ₹80/- shipping charge for      prepaid orders below ₹600/-
• ₹100/- shipping charge for Cash      on Delivery (COD) orders above ₹600/-
• ₹50/- shipping charge for Cash      on Delivery (COD) orders below ₹600/-

Shipping charges are non-refundable unless the product delivered is defective, damaged, or incorrect.

5. Cash on Delivery (COD)

• COD service is available on      select PIN codes.
• Customers must ensure      availability at the delivery address to receive the order.
• Repeated refusal of COD orders      may result in restriction of COD facility for future purchases.

6. Tracking Information

Upon dispatch, customers will receive shipment tracking details via SMS, WhatsApp, or email. Customers are responsible for monitoring delivery updates.

7. Delivery Attempts & Incorrect Address

• Courier partners will typically      attempt delivery up to 2–3 times.
• If delivery fails due to      incorrect address, unavailable recipient, or refusal to accept delivery,      the order may be returned to us.
• Re-shipping charges may apply      for re-dispatch.

8. Risk & Ownership

Risk of loss and title for products pass to the customer upon successful delivery at the provided address.

9. Damaged / Tampered Packages

Customers must:

• Inspect the package at the time      of delivery.
• Record an unboxing video in case      of damage.
• Report any damage, defect, or      incorrect product within 24 hours of delivery.

Complaints raised beyond 24 hours may not be eligible for resolution.

10. Grievance Redressal (As Required Under E-Commerce Rules, 2020)

For shipping-related concerns, customers may contact:

Grievance Officer: Vijay Pimpalapure
Email: contact@navurjasolutions.in
Contact Number: 9243095271
Response Time: Within 48 business hours

All grievances will be acknowledged within 48 hours and resolved within one month from the date of receipt, as per applicable law