Refund policy

RETURN, REFUND & CANCELLATION POLICY

(As per Indian Consumer Protection Act, 2019 & GST Regulations)
Last Updated: 1st Jul 2026

This Return, Refund & Cancellation Policy applies to all purchases made through our website operated by Navurja Solutions (A Venture of HAPPY MART). By placing an order, you agree to the terms mentioned below.

We deal in Lithium-Ion Batteries for two wheelers, three wheelers and related electrical/energy products and internals

1. Returns (As Per Consumer Protection Act, 2019 – India)

We accept return requests under the following conditions:

  • Return request must be raised within 3 days from the date of delivery.
  • To initiate a return, please email us at info@navurjasolutions.in with your order number.
  • Product must be unused, uninstalled, undamaged, and in original packaging.
  • All accessories, tags, manuals, warranty cards, and original invoice must be returned.
  • Product must not show signs of installation, wiring, mounting, fitting, tampering, charging, or electrical connection.

We reserve the right to inspect the product and reject returns that do not meet the above conditions.

2. Non-Returnable Products

Due to safety, electrical compliance, and performance reasons, the following items are strictly non-returnable:

  • Lithium-ion batteries once charged, installed, or used
  • Solar panels once installed or mounted
  • Solar inverters once connected to electrical supply
  • Solar pumps once installed or used with water
  • Electrical controllers, displays, wiring harness, converters once fitted
  • Spare parts once installed
  • Consumables and accessories
  • Custom-built or special-order products
  • Clearance, discounted or promotional items (unless manufacturing defect)

3. Damaged / Defective / Wrong Product

If you receive:

  • A physically damaged product
  • A manufacturing defect
  • An incorrect item

You must inform us within 48 hours of delivery by emailing:

  • Clear product photos
  • Unboxing video (mandatory for transit damage claims)
  • Order number

After verification, we will arrange for replacement or refund, as applicable.

4. GST & Taxation Policy (Important)

  • Prices displayed on the website are inclusive/exclusive of GST as mentioned on the product page.
  • A valid GST Tax Invoice will be issued for every order.
  • Refunds will include GST charged on the invoice (if applicable).
  • GST Input Tax Credit (ITC) can only be claimed by registered buyers based on the original invoice.
  • If a GST-registered buyer has already claimed ITC, they must reverse the ITC as per GST law before refund processing.
  • Refund will be processed only after goods are received and verified.
  • Refunds will be strictly processed against the original invoice value as per GST regulations.

5. Refund Process

After receiving and inspecting the returned product:

  • Refund will be processed within 5–7 business days.
  • Amount will be credited to the original mode of payment.
  • For Cash on Delivery (COD) orders, refund will be processed via bank transfer (customer must provide bank details).
  • Shipping, logistics, installation, and handling charges are non-refundable unless the return is due to our mistake.
  • Installation charges, mounting structure charges, and on-site service charges (if applicable) are non-refundable.
  • Insurance or transport damage not reported within 48 hours will not be eligible for claim.

Deductions (if applicable):

  • Damage to product body, electrical parts, connectors, panels, battery casing, inverter PCB, pump motor, or accessories.
  • Missing packaging, accessories, or documentation.
  • Any signs of usage, installation, or testing.

6. Order Cancellation

  • Orders can be cancelled only before dispatch.
  • To cancel, email info@navurjasolutions.in with your order number.
  • Once dispatched, cancellation is not allowed.
  • Refund for prepaid cancelled orders will be processed within 7–10 working days.
  • Custom-built or special-order items cannot be cancelled once production has started.

7. Return Shipping

  • Return shipping charges must be borne by the customer unless the product is defective or wrongly delivered.
  • We recommend using a reliable and trackable courier service.
  • We are not responsible for lost or damaged return shipments.

For large items like lithium battery packs, safe packaging is the customer’s responsibility.

8. Warranty Claims

Certain products such as Lithium-Ion Batteries are covered under manufacturer warranty as per the warranty card or product page details.

Warranty does NOT cover:

  • Physical damage
  • Water damage (unless rated waterproof)
  • Burn marks or short circuit damage
  • Improper installation
  • Overloading or voltage fluctuation damage
  • Unauthorized repairs or modifications
  • Damage due to incorrect wiring or use with incompatible systems

All warranty claims are subject to technical inspection and manufacturer approval.

9. Limitation of Liability

Navurja Solutions shall not be liable for:

  • Loss of business, revenue, or profit
  • Indirect or consequential damages
  • Loss caused due to improper installation or third-party handling

10. Jurisdiction

All disputes shall be subject to the jurisdiction of courts located in Jabalpur, Madhya Pradesh, India.

11. Contact Details

Business Name: HAPPY MART
Brand / Website: NavurjaSolution.in
Email: info@navurjasolutions.in
Location: Jabalpur, Madhya Pradesh, India
GSTIN: 23AAMFH0739H1ZH